Are you looking to hire a janitorial company soon but aren't sure who to hire? That's understandable because there are many teams you can work with here. After all, businesses like yours need skilled and professional teams that can handle cleanup quickly and efficiently. That said, how exactly can you tell the difference between these teams and get the support you need?

By asking the following questions about any janitorial service you want to hire, you'll be able to get a full idea of what kind of janitorial company they are. It's best to contact several companies in your area and schedule either in-person meetings or phone interviews that you can use to gauge their benefits. Doing so will ensure that you get the high-quality support that you need and ensure that you don't waste time with a poor-quality business.

1. How Do You Select Employees?

Before hiring a janitorial service, make sure you know that they train their employees themselves. After all, according to Zippia, there are well over 1,470,000 active janitors working in the United States. If you look, you'll be able to find a reliable company near you that doesn't subcontract out their jobs.

When consulting with a janitorial company, you should ask about their hiring process, how they train each of their employees, what special certifications they receive, ways they get recertified, and more. Getting an in-depth understanding of this process can help you better understand the team's qualifications. Just as importantly, it can help you identify questionable janitor companies.

2. What's Your Customer Service Philosophy?

If you're like most business owners, you value communication. As such, it's important to ask about the janitorial company's customer service support. Ask how they prefer to communicate, and be sure to make note of any systems they have in place to make it easy. Just as importantly, you need to ask about emergency contact information and insurance coverage in case something goes wrong.

This last question is particularly important because many janitorial companies employ contract workers who may operate independently of their main office. As a result, you'll need their contact information, as well as their schedule, to stay on top of your cleaning needs. The most experienced janitorial companies will have GPS tracking for quality control purposes.

3. Can You Explain Your Billing Process?

Don't delay talking about billing too long. After all, you deserve to know how much money you're going to spend on your janitorial services. It's critical to ask many in-depth questions about their billing processes. For example, do they offer both one-time and regularly scheduled services? How do they collect your money, and are they adaptable to long-term payment processes?

Furthermore, you need to figure out if they accept credit cards or if they focus mostly on cash payments. Larger janitorial teams may even take electronic transfer funds or ETF payments. This latter option is useful if you want to set up a recurring payment, allowing you to get regular treatments without having to worry about missing your bills. At BCI Janitorial, we even accept checks!

4. What Services Do You Provide?

As you might imagine, it's critical for you to know what kind of services your janitorial crew can offer you before hiring them. Do they provide intensive stain removal services that are suitable for your company? Do they offer floor cleaning services? Ask in-depth questions about these facts to dig as deep into this process as possible. You don't want to find out late that they can't help with one particular part of your office.

Ask about what kind of support you can expect and the unique ways they adjust the service to suit your needs. For example, many janitorial services can provide personalized support that provides more in-depth support for your facility. In this way, you can get the high-quality cleaning you need to keep your building operational.

5. Do You Provide Liability Protection?

Liability coverage is an important part of any service business because things can happen that can impact your service quality. For example, people might get injured while cleaning your site and need high-quality liability insurance to stay safe and protected. Just as importantly, liability insurance can insure your facility against any dangers caused by a janitorial team.

Once you find out what kind of protection they provide, ask about its limitations and what kind of comp insurance they provide their employees. It's always best to work with an ethical company that takes good care of its employees whenever possible. Doing so can ensure that you feel comfortable with your service choice.

6. How Do You Plan Your Cleaning?

Now, it's important to talk to your team about their scheduling process. How exactly do they set up your cleaning services? Do they provide you with an adjustable schedule based on your needs or do they let you set up a time? Working with them in this way not only helps you better understand this process but makes it easier for them to know what they have to do for you.

For example, it's important to get cleaning services that don't impact your company in negative ways. Many janitorial businesses can provide care outside of your working hours, such as overnight or in the morning. They'll get in and get out and leave your office looking fresh and clean, giving your team and your employees the beautiful look that they deserve. This benefit can also help you make more money by ensuring you get repeat customers to your facility.

7. What Emergency Cleaning Services Do You Provide?

Have you ever heard of emergency cleaning services? If not, it's important to make sure that you talk with a janitorial company about this option to ensure that you understand how it affects your quality. That's because emergency cleanup is a critical service that can take care of problematic or even dangerous cleaning situations that may pop up.

Emergency cleaning services may not be something that you need all the time, but they are important to keep in mind. For example, if you experience a major plumbing disaster that gets waste all over your building, you need emergency cleaning to manage this issue right away. Without this help, you might end up with severe stains and other damage affecting your business. You might even end up paying expensive fines if your facility is considered dangerous by OSHA or other organizations.

8. Are You Capable of Handling My Needs?

Every business has different needs that require varying levels of support. As a result, it's important to ask them if they can handle your needs. For instance, some commercial businesses may need more frequent cleaning, especially if they're open 24 hours. Similarly, industrial facilities may need specialized cleaning support for chemicals and other dangers.

Talk with them about how well they understand your company type and whether they've worked with companies like yours before. This step is important because it can help you choose different care options that make sense for your needs. Furthermore, it can help them better understand what you require and will improve your training process effectively.

Working with a janitorial company that you can trust is important for your business in ways you might not expect. A skilled janitor team can ensure that your company's facilities are safe by cleaning up stains, eliminating clutter, and taking care of your trash. If you're still on the fence about what janitorial team you want to work for you, contact us at BCI Janitorial today. We can help you better understand your options and ensure you get the high-quality service you deserve.