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FAQs

BCI Janitorial Frequently Asked Questions

Free Estimates  |  Since 1990  |  Family & Locally Owned

Free Estimates

Since 1992

Family & Locally Owned

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Hours:

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Learn More About BCI Janitorial

Have a commercial cleaning-related question? We have the answer! Check out our FAQs below to learn more about our company and services.

  • If I sign up for long-term service, will it be the same people each time?

    All site services are assigned managers who will manage the responsibilities of your janitorial services. The crew team may change depending on shift availability, but you can always count on the highest level of quality because we understand how important cleanliness is to your business. In fact, according to a Morpace study, 52% of customers have avoided a business because it looked dirty from the outside. So call BCI Janitorial to schedule your service today.

  • What do I need to do before your cleaning team arrives?

    Initially, we ask for an emergency contact name and contact information for after-hours janitorial services. We need access to alarm codes at your business for future cleanings. Please let us know if there are time parameters we need to work around, dumpster/recycling locations at your facility, and instructions for recycling services. Call BCI Janitorial to schedule your service today.

  • Do I have to sign a long-term contract?

    No. Agreements for our janitorial services are 30 days. We require 30 days' notice for the cancellation of services. Call BCI Janitorial to schedule your service today.

  • Is your staff and business insured?

    Yes. Our business and our staff are fully insured with everyone's safety in mind. Call us to schedule your janitorial services today.

  • Do I have to supply cleaning products?

    Normally, we provide cleaning products for our janitorial services.  However, if you have a special request, we will use whatever products you want us to apply. 

  • Do you subcontract your employees?

    No. All of our employees are part of BCI Janitorial company and are trained and insured by our company. Contact us today to learn more about our janitorial services.

  • Does your company only provide after-hours cleaning?

    We provide around-the-clock janitorial services, during or after business hours. We work according to the individual needs of any client.

  • How easy or difficult is it to contact somebody if I have a request or concern?

    We understand that your time is important. That's why, if you have any questions or concerns about your janitorial services, we live by a one-hour response guarantee. 

  • What if we do not require service every day of the week?

    No problem. Our janitorial services are extremely flexible and we can accommodate any scenario. Contact us to learn more.

  • Do you clean enterprise-size clients?

    Whether your business has multiple satellite locations across the region or a campus with hundreds of personnel working multiple shifts, we have the capacity to fill any need with our janitorial services. Give us a call for a free estimate.

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